UPS & Generator Remote Monitoring

As part of our growing range of preventative maintenance options, we now offer the REMO® remote monitoring service for your UPS and Generators. Utilising a landline or GSM phone for remote sites, we can monitor most brands of Standby Power products and notify you immediately of any alarm conditions. With REMO® installed, your units will be monitored 24 hours a day, 365 days a year.  Used in conjunction with any level of maintenance contract, trained engineers are on hand to diagnose and solve problems efficiently, keeping you as informed as you want to be.

Do you really want the job of going to check the front panel of your UPS, Fuel Cell or generator every day?  You'd be unusual if you did!

Our REMO® system enables us to do that job for you - and much more!  What's more, different types of equipment from many different vendors can be monitored using the same easy user interface.

It works like this: your system calls our server daily, or when an event or alarm is recorded.  You tell us which events or alerts you want to be notified of (by email or a text message on your mobile) and REMO® automatically alerts you as soon as the alarm is raised on your unit. Meanwhile our service team is also informed, day or night, they will analyse the data received and if it's appropriate, an engineer can be despatched, even while you sleep!

If you can't get a telephone line to the equipment site it doesn't matter - REMO® supports wireless connections using the GPRS mobile data standard. REMO® doesn't stop there.  All incoming data is archived, enabling customers to access cumulative data, often in a graphical format. So you can see how many times the mains failed last year, or how often the environment was over temperature last month.

Our objective is to maximise the performance of your standby power system.  The by-product is your peace-of-mind.

 

REMO® Generator Remote Monitoring

• Constant monitoring while in operation or in conjunction with weekly auto-start procedures
• Automatic confirmation of succesful test runs
• Immediate notification of mains failure and delay in start up
• Notification of emergency stop button being activated
• Remote low fuel warning
• Messages sent by SMS texts or e-mail for certain (flexible) levels of alarm
• Notification of alarm conditions and escalation if required
• Regular reports on event history sent automatically on request

  Features:

  • Enormous flexibility in reporting formats – you get the information you require, when and how you require it
  • Automatic notification of alarm or abnormal events – another pair of eyes in a busy job
  • Automatic engineer notification upon a fault – saving time to fix
  • Historical analysis available & trend monitoring –spotting potential problems faster
  • Applicable to all levels of contract – flexible to suit your site and budget

 

REMO® UPS Remote Monitoring

• The UPS will dial into our receiving centre 365 days a year
• Immediate notification 24x7 of alarms when they occur
• Regular measurement and analysis of unit data
• Engineers will analyse the data and interpret alarm status such as:
  • Unit overload
  • Shutdown
  • In bypass
  • Low battery
  • Switching to battery
• Battery temperatures can be monitored and acted on to prevent permanent damage
• Alarm conditions have 4 levels to indicate level of action required
• Regular reports on event history sent on request
• New drivers being added

  Features:

  • Monitoring for equipment from different manufacturers in one format - Nobody else offers that!
  • Enormous flexibility in reporting formats – you get the information you require, when and how you require it
  • Automatic engineer notification upon a fault – saving time to fix
  • Historical analysis and trend monitoring – spotting potential problems faster

 

We have maintenance purchasing agreements with most major European equipment manufacturers; this ensures rapid availability of spares to our customers and comprehensive training for engineers. We are consequently a natural source of service for users who have multi-vendor equipment and require a single point of contact.

To discuss REMO® Remote Monitoring Services, request service information sheets or pricing, please call our service team on 01488 680 500.