UPS and Generator Repair
Unfortunately electrical equipment doesn’t last for ever and needs attention. If you don’t have a maintenance contract, getting your UPS or Generator repaired can be something of a lottery – who do you call for the best service?
We seek to provide ups and generator repair services as efficiently and cost-effectively as possible, in a friendly manner, even when the power is out and the clock is ticking.
Being manufacturer-independent we are able to offer a repair service for any make of UPS, following an initial diagnosis. Sometimes the diagnosis can be achieved by asking a few questions; sometimes it requires a site visit.
Our relationship with the major UPS manufacturers gives us access to the widest range of authorised spares which we can usually obtain rapidly.
Not all repairs are major, not all are expensive and often they can extend the life of a unit by years. However, when a repair isn’t cost-effective we can usually supply and fit a replacement unit from stock.
We recognise that budgets do not always allow for ‘replace with new’ and we can often devise interim solutions for ageing equipment or equipment with insufficient growth capacity. Where there is a need to provide upgrades or replacements in a hurry, we can usually get you up and running rapidly, with the minimum of fuss.
Typical Symptoms
Do any of the following situations sound familiar?
- ‘There’s an odd burning smell’ – it could be that a battery, fuse, or circuit board is about to fail.
- ‘There’s an unusual, loud or persistent noise’ – usually a stressed component.
- ‘The unit feels very hot’ – often, the fan is about to fail or may have done so already.
- ‘The unit is bleeping constantly’ – possibly the battery needs recharging, replacing or needs the internal parameters reset.
- ‘There’s no power from the unit’ – perhaps the battery needs recharging or replacing.
- ‘The unit is dead’ – it may not be but it certainly needs looking at!
- ‘My generator is smoking’ – possibly due to contaminated fuel, sometimes simply needing a service.
How we can help
- Discuss the problem and suggest a way forward.
- Carry out a health check visit to provide a full diagnostic report, and service as required.
- Provide user-replaceable batteries (where UPS are designed to allow this).
To discuss any repair needs that you may have or to request service information sheets or pricing, please contact our service team via the telephone, our online web form, let us call you back or to talk to a service account manager directly online use our ‘live chat’ system.
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