Jagex Games Studio

View the full case study here:  Jagex case study PDF

“I always find the service we receive from UPS Systems to be world class and their work on this project was of the highest standard.”  Willem Amoraal, Jagex Games Studio

Jagex Games Studio is one of the UK’s largest independent developers of online games. They have developed and self-published over 40 online titles, including ‘RuneScape’, which holds the Guinness World Record for the ‘Most Popular Free Multiplayer Online Game’.

Standby power is necessary to back up Jagex’s vital servers and critical equipment in their studio. In the event of a power failure, not only could they lose crucial data, their critical equipment would also have to be rebuilt which would take two to three days. They acknowledged that they couldn’t afford this amount of downtime and therefore asked UPS Systems plc to provide them with a UPS.

The Challenge

UPS Systems supplied Jagex with a 120kVA UPS and a maintenance contract to look after the unit. The maintenance contract included a 24/7 four-hour response to faults. REMO® remote monitoring was also installed to constantly monitor the UPS and provide immediate notification of any faults via text and email. Four years after the UPS had been installed, REMO® alerted UPS Systems that there was a fault with the UPS battery…